Seminar: Exceeding Expectations: Great Customer Service
Name:
Seminar: Exceeding Expectations: Great Customer Service
Date:
January 25, 2017
Time:
8:30 AM - 11:00 AM EST
Registration:
Register Now
Leandra Williams
Event Description:
Exceeding Expectations: Great Customer Service
Customer service has never been so important, yet many companies seem to have lost sight of their customer's needs. This course is designed around six critical elements of customer service that bring customers back to experience service that outdoes the competition.
Learn how to:
- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Be deliberate about your customer service goals
- Tailor your service to the unique needs of each customer or client
- Identify your values and determine how you live them out through your service
Who should attend?
- Customer service representatives
- Salespeople
- Anyone who interacts with customers or clients
Presenter Leandra Williams, Owner of Stingray Advisory Group LLC and Co-Owner of Gold Leaf Designs LLC, has over 12 years of experience in leadership, sales & marketing and graphic design. Through these organizations, she assists early-stage entrepreneurs and existing businesses with creating strategies for growth through strategic planning, marketing concept development/implementation, branding and financial organization. She is actively involved in the community, sitting on several Boards and committees.
Sponsor:
