Everyone has experience with poor customer service, but expectations for excellent service vary with every customer. This highly interactive seminar will set the bar at the top, giving participants tools that can resolve customer conflicts with tact and strategies to understand what each customer needs to walk away feeling satisfied. Who will benefit: anyone who is asked to resolve internal and external customer complaints.
Wednesday, February 25 ~ 8:30 - 11:00 am ~ Doubletree Hotel & Conference Center (650 E 24th St, Holland) ~ $45 per Chamber member, $25 for each additional attendee from the same company (price increases $5 each if registered after Feb 23) / $65 per non-member
